Patient Experience & Guest Relations Manager

Houstonmethodistcareers; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Houston Methodist is seeking a Manager Guest Relations to lead the Guest Relations staff, interpret the institution's philosophy, and advocate for patients and families. You will supervise daily operations, coordinate staffing and training, and ensure compliance with policies and regulatory requirements.

The role emphasizes patient advocacy, service excellence, and collaboration with hospital departments to resolve issues and improve the patient experience.

Qualifications

• Six years of experience in customer service; at least one year in people management in healthcare
• Experience coordinating multiple tasks, managing staff, and corporate training

Responsibilities

• Manage daily staff activities and ensure quality, staffing and budget compliance
• Provide leadership through regular department meetings, coaching and performance feedback
• Drive patient/family satisfaction by upholding service standards and effective communication

Skills

Customer service

People management

Healthcare experience

Communication

Education

Bachelor's degree in a relevant field

Job description

Houston Methodist is seeking a Manager Guest Relations to lead the Guest Relations staff, interpret the institution's philosophy, and advocate for patients and families. You will supervise daily operations, coordinate staffing and training, and ensure compliance with policies and regulatory requirements.

The role emphasizes patient advocacy, service excellence, and collaboration with hospital departments to resolve issues and improve the patient experience.