Patient Experience & Guest Relations Manager

Houston Methodist; Houston (TX); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Houston Methodist is seeking a Manager Guest Relations to supervise the Guest Relations staff and interpret the institution's philosophy, policies, and services to patients, families and visitors. The role acts as a liaison between patients and hospital departments, ensuring compliance with policies and delivering high-quality service.

The position oversees staffing decisions, coaching, training, and operational initiatives to ensure safe, ethical, and efficient operations while driving patient

Qualifications

• Demonstrates the skills and competencies to safely perform the assigned job.
• Sufficient proficiency in speaking, reading, and writing English to perform essential functions.

Responsibilities

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
• Provides development and mentoring of staff and conducts performance appraisals.
• Facilitates department process improvements and maintains positive working relationships with stakeholders.
• Plans and organizes day-to-day department operations and sets priorities for service delivery.
• Drives patient/patient-family satisfaction and acts as patient advocate with hospital departments.

Skills

Customer service

Leadership

Communication

Teamwork

English proficiency

Education

Bachelor's degree in a relevant field

Job description

Houston Methodist is seeking a Manager Guest Relations to supervise the Guest Relations staff and interpret the institution's philosophy, policies, and services to patients, families and visitors. The role acts as a liaison between patients and hospital departments, ensuring compliance with policies and delivering high-quality service.

The position oversees staffing decisions, coaching, training, and operational initiatives to ensure safe, ethical, and efficient operations while driving patient