Patient Experience & Growth Coordinator — Medical Aesthetics

Ject Nyc; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental &

Retirement Plan (401k w/ a company

Paid Time Off (Vacation & Sick)

Training & Development

Generous employee discounts on JECT

Job summary

JECT, a medical aesthetics brand with locations across New York, seeks a Practice Care Coordinator at our West Village clinic. You will be the first and last contact for clients, delivering exceptional customer service and guiding patients through their journey with consultative care.

You will manage the patient pipeline, schedule appointments, and communicate with the team to enhance patient care and practice growth.

Qualifications

• 1-2 years of sales experience
• Experience in medical aesthetics or similar industry advantageous
• Flexible schedule including evenings/weekends

Responsibilities

• Manage and respond to incoming client communications via phone, text message, and email
• Provide clients with an educational and value-enriched consultative approach, to initiate, expand, and close sales opportunities
• Answer all questions regarding costs and services (deferring to a provider if necessary)
• Schedule clients for initial and future appointments and enter all relevant client demographics into practice management system as directed
• Resolve client questions and issues with the utmost care and attention to detail
• Share customer feedback and information with other team members and managers to continuously evolve the client experience
• Maintenance of client profiles across all systems: completing profiles for new clients, updating contact details when required, recording notes after all interactions with client, whether the interaction was via phone, text, email, or in-person
• Nurture relationships and facilitate client reach outs proactively and on a regular basis
• Deliver personalized service while meeting quality and productivity standards
• Ensure confidentiality of sensitive information
• Radiate the JECT mission and team goals, including KPIs and OKR
• Ability to multi-task in a fast-paced environment, whilst still being attentive to clients
• Ability to take the lead on a conversation and initiate a consultative approach
• Strong interpersonal and communication skills, with the ability to listen and adjust one’s tone and cadence to mirror that of the client
• Existing knowledge of medical aesthetic services highly advantageous
• Must be willing to work a flexible schedule including some evenings and weekends
• 1-2 years of sales experience
• Experience in medical aesthetics or similar industry highly advantageous

Skills

Customer service

Sales

Communication

Administrative tasks

Job description

JECT, a medical aesthetics brand with locations across New York, seeks a Practice Care Coordinator at our West Village clinic. You will be the first and last contact for clients, delivering exceptional customer service and guiding patients through their journey with consultative care.

You will manage the patient pipeline, schedule appointments, and communicate with the team to enhance patient care and practice growth.