Patient Experience Front Office Coordinator - Missoula

Greater Good Health; Missoula (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision benefits

Paid time off & parental leave

401K with company match

Wellness resources

Life & AD&D coverage

Employee discounts

Voluntary insurance options

Job summary

Greater Good Health is seeking a Front Office Coordinator for our Missoula clinic. You will be the first point of contact, handling check-in/out, patient inquiries, and scheduling with a focus on delivering a warm, efficient experience from arrival through departure.

Day-to-day duties include triaging walk-ins, confirming insurance, collecting co-pays, updating the EHR, and coordinating with the care team to support a smooth patient visit.

Qualifications

• High School Diploma or GED equivalent.
• 3+ years of office administration experience.
• Healthcare experience is preferred, but not required.
• Customer service experience (Preferred).
• Healthcare organization experience is a plus.
• Experience with Electronic Health Record (EHR) (preferred).
• Valid Montana driver's license (preferred).

Responsibilities

• Greets and welcomes all patients and related individuals to appropriate locations while maintaining excellent customer service.
• Deliver a premier patient experience from start to finish - engage and delight patients.
• Triages walk-in patients and emergencies as per established policies and procedures.
• Coordinates front office responsibilities by assisting patients with check-in or check-out.
• Supports patient registration per protocols and updates patient information within the electronic health record; protects patient’s rights by maintaining confidentiality of personal and financial information.
• Reviews and verifies patient coverage of insurance or other agencies and identifies the patient’s responsibility.
• Collects co-pays/deductibles prior to patient being seen per protocol.
• Educates patients on available clinic services and assists patients with patient portal enrollment or other online tools.
• Supports the review of schedule templates to ensure patients are scheduled correctly for the day/week.
• Reviews the patient schedule to ensure patients are in the correct status and are up to date.
• Schedules or reschedules patient appointments for existing patients.
• Conducts pre-visit reminder calls and follows-up with patients for “no-show” appointments for established patients.
• Performs outbound administrative follow-up calls as needed.
• Triages incoming calls and routes them to the appropriate team member.
• Opens and closes the office as needed.
• Basic housekeeping to ensure all check-in, vestibule, coat room, and other communal spaces are clean, stocked and maintained.
• Complete administrative duties varying from making copies, scanning, and uploading documents, collecting billing information, mail management – sorting or collecting postal mail, directing vendor deliveries and shipments around the clinic, and managing faxes.

Skills

Customer service

Office administration

Communication

Multitasking

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Greater Good Health is seeking a Front Office Coordinator for our Missoula clinic. You will be the first point of contact, handling check-in/out, patient inquiries, and scheduling with a focus on delivering a warm, efficient experience from arrival through departure.

Day-to-day duties include triaging walk-ins, confirming insurance, collecting co-pays, updating the EHR, and coordinating with the care team to support a smooth patient visit.