Patient Experience Front Desk Specialist Flexible Schedule

Corewell Health Urgent Care; Saint Clair Shores (MI); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Pet insurance

Paid time off

Holidays

401K with company match

Employee wellness program

Professional development

Job summary

Corewell Health Urgent Care in Saint Clair Shores, MI is hiring a Patient Service Representative to be the friendly first point of contact, managing front-office tasks and ensuring a smooth patient flow.

You will support insurance verification, patient payments, documentation, and coordination with clinical staff; the role offers full-time, on-site hours with three 12-hour shifts, competitive benefits, and opportunities for growth.

Qualifications

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in medical office/healthcare preferred.
• Skills: strong communication, attention to detail, multitasking.
• Technical: proficient with EMR software, EPIC preferred.
• Flexibility: ability to work 12-hour shifts, some weekends and holidays.
• Team player: proactive, friendly, and patient-focused.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required.

Skills

Strong communication

Attention to detail

Multitasking

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Corewell Health Urgent Care in Saint Clair Shores, MI is hiring a Patient Service Representative to be the friendly first point of contact, managing front-office tasks and ensuring a smooth patient flow.

You will support insurance verification, patient payments, documentation, and coordination with clinical staff; the role offers full-time, on-site hours with three 12-hour shifts, competitive benefits, and opportunities for growth.