Patient Experience Front Desk Specialist

Heaton Eye Associates; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Affordable Health and Dental

Vision Care

Life Insurance

PTO

401K

Job summary

Heaton Eye Associates in Tyler, TX seeks a Front Desk Receptionist to deliver exceptional patient service and handle clerical tasks essential for daily clinic operations. You will greet patients, schedule appointments, manage phone inquiries, and maintain records with accuracy and professionalism.

The role requires at least one year in an office setting (medical office preferred), strong communication skills, and a dependable, multitasking attitude.

Qualifications

• Minimum One-year Office Experience
• Minimum 6 months medical office experience preferred
• High School diploma or equivalent

Responsibilities

• Check in: Greet patients within 5 feet at check-in.
• Verify patient information (insurance, address, phone, email).
• Enter patient demographics into the computer system accurately.
• Check-out patients: total charges; collect co-pays or balances as appropriate.
• Gather email addresses, schedule follow-up appointments/recalls.
• Prepare practice schedules; highlight appointments needing paperwork.
• Handle no-show cards, calls, and recalls; document and follow up.
• Balance batches at end of day; tidy PO charts and drawers.
• Maintain lobby area for cleanliness and comfort of patients.
• Attend to schedules, punctuality, and reliability.
• Perform other duties as assigned

Skills

Practice management software

Positive attitude

Dependable

Multi-task oriented

Good communication skills

Handle patient complaints

Bilingual preferred

Education

High School diploma or equivalent

Job description

Heaton Eye Associates in Tyler, TX seeks a Front Desk Receptionist to deliver exceptional patient service and handle clerical tasks essential for daily clinic operations. You will greet patients, schedule appointments, manage phone inquiries, and maintain records with accuracy and professionalism.

The role requires at least one year in an office setting (medical office preferred), strong communication skills, and a dependable, multitasking attitude.