Patient Concierge & Front Desk Specialist

Houston Eye Associates; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Holidays & Paid Time Off

Bereavement Leave

Medical benefits

Dental benefits

401(K)

Life Insurance

Eye care discounts

Paid time off (PTO)

Job summary

Houston Eye Associates in Spring, TX seeks a friendly Receptionist to manage front desk duties, check in and check out patients, schedule appointments, verify insurance, process payments, and maintain a welcoming, organized waiting area.

You will answer phones, triage calls, update patient records, and collaborate with physicians and staff to deliver high-quality patient care. One year office experience required; two years medical office preferred; bilingual Spanish a plus.

Qualifications

• High School Diploma or equivalent is required.
• One year of office experience is required; two years of medical office experience preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Greet patients and guests in a friendly, professional manner.
• Check-in and check-out patients; schedule appointments.
• Verify insurance and determine if prior authorizations or referrals are required.
• Process payments and manage copays; update patient demographics.
• Triage incoming calls and direct messages to the appropriate staff.
• Maintain a clean, organized waiting area and work space.
• Travel may be required to other HEA offices to provide front desk coverage.

Skills

Customer service

Verbal communication

Multitasking

Spanish bilingual

Education

High School Diploma or equivalent

Job description

Houston Eye Associates in Spring, TX seeks a friendly Receptionist to manage front desk duties, check in and check out patients, schedule appointments, verify insurance, process payments, and maintain a welcoming, organized waiting area.

You will answer phones, triage calls, update patient records, and collaborate with physicians and staff to deliver high-quality patient care. One year office experience required; two years medical office preferred; bilingual Spanish a plus.