Patient Concierge & Front Desk Coordinator

Heaton Eye Associates; Longview (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Affordable Health and Dental

Vision Care

Life Insurance

PTO

401K

Job summary

Heaton Eye Associates in East Texas seeks a Front Desk Receptionist to deliver excellent patient service while handling clerical and business-office tasks to keep the clinic running smoothly. You will greet patients, schedule appointments, answer calls, verify information, and balance daily front-desk duties with accuracy and professionalism.

Minimum one year of office experience and a high school diploma are required; medical office experience and bilingual ability are preferred.

Qualifications

• Minimum one-year office experience
• Minimum 6 months medical office experience preferred
• High School diploma or equivalent
• Bilingual preferred

Responsibilities

• Check in: Stand and Greet patients within 5 feet and at check-in
• Verify patient information (insurance, address, phone number, email)
• Enter patient demographics into the computer system accurately
• Check-out patients: totaling charges accurately (Request co-pays, deductible or full payments as appropriate)
• Gather email, schedule follow-up appointments/recalls
• Prepare practice schedules: Ensure schedules are ready for the next day, to include but not limited to highlighting appropriate appointments which need paperwork
• Handle no show cards, phone calls, and recalls: document and follow up calls, watch for trends in no shows and alert administrations when there are multiple no shows
• Closing down the Front Desk: Ensure all batches are balanced at the end of the day, ready PO Charts, and all change drawers are balanced.
• Maintain lobby area for cleanliness and comfort of the patients
• Attendance/Punctuality and Reliability
• All other duties assigned

Skills

Positive attitude

Dependable

Multi-task oriented

Good communication skills

Bilingual preferred

Customer service oriented

Education

High School diploma or equivalent

Tools

Practice management software

Job description

Heaton Eye Associates in East Texas seeks a Front Desk Receptionist to deliver excellent patient service while handling clerical and business-office tasks to keep the clinic running smoothly. You will greet patients, schedule appointments, answer calls, verify information, and balance daily front-desk duties with accuracy and professionalism.

Minimum one year of office experience and a high school diploma are required; medical office experience and bilingual ability are preferred.