Patient Experience Specialist

CitiMed; New York (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

CitiMed in New York, NY is seeking a Front Desk Associate to create a smooth, professional patient experience from check-in through checkout and to support overall office efficiency.

You will greet visitors, assist with intake, manage records and billing, handle communications, and keep waiting areas tidy. The role requires friendly, organized, and computer-proficient individuals who can work independently and meet deadlines.

Qualifications

• Friendly, reliable, and self-motivated.
• Organized and detail-oriented.
• Computer proficient.
• Able to work independently and efficiently, meeting deadlines under pressure.

Responsibilities

• Front Desk & Patient Experience: Greet visitors, physicians, and patients professionally; direct them appropriately and monitor daily flow to keep the practice running efficiently, informing patients of any schedule delays
• Check-In & Intake: Assist patients with medical intake forms, upload insurance information and government-issued ID, and perform patient check-in
• Records & Billing: Update patient demographics, insurance, HIPAA, and financial forms; accurately collect payments and clearly explain financial obligations to patients
• Chart Management: Create and assemble paper and electronic medical record charts, ensuring documents are properly entered and scanned
• Communication: Promptly answer and respond to phone calls and office emails; screen callers professionally, take messages, or direct to appropriate staff
• Office Support: Maintain waiting areas in a neat, tidy condition; provide chaperone duties during patient exams as needed; perform other clerical duties to support provider productivity and office efficiency

Skills

Customer service

Office organization

Communication

Tools

Computer proficiency

Job description

CitiMed in New York, NY is seeking a Front Desk Associate to create a smooth, professional patient experience from check-in through checkout and to support overall office efficiency.

You will greet visitors, assist with intake, manage records and billing, handle communications, and keep waiting areas tidy. The role requires friendly, organized, and computer-proficient individuals who can work independently and meet deadlines.