Patient Experience Front Desk Specialist

Crest Haven Nursing and Rehabilitation Center; New Jersey; On-site; USD 32,000 - 42,000; Full time

Job summary

Crest Haven Nursing and Rehab, located in Middle Township, New Jersey, is seeking a friendly receptionist to greet patients, families, and visitors and to be the first point of contact. You will support the clinical team with scheduling and records while delivering exceptional customer service.

The role emphasizes professional communication, organization, and teamwork in a patient-centered environment. A high school diploma is required and basic computer skills are essential for daily duties.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience preferred, but not required.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Greet patients, families, and visitors in a professional and courteous manner.
• Answer phone calls, take messages, and direct calls to the appropriate staff member.
• Manage and maintain a clean and organized reception area.
• Provide administrative support to the clinical team, including scheduling appointments and managing medical records.
• Perform various administrative tasks, such as preparing and distributing mail, faxing documents, and ordering supplies.
• Collaborate with other staff members to ensure seamless communication and a positive patient experience.
• Participate in quality improvement initiatives and contribute to the development of the center's policies and procedures.

Skills

Communication

Interpersonal skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crest Haven Nursing and Rehab, located in Middle Township, New Jersey, is seeking a friendly receptionist to greet patients, families, and visitors and to be the first point of contact. You will support the clinical team with scheduling and records while delivering exceptional customer service.

The role emphasizes professional communication, organization, and teamwork in a patient-centered environment. A high school diploma is required and basic computer skills are essential for daily duties.