Patient Experience Front Desk Specialist

Los Angeles Center for Ear, Nose, Throat and Allergy; Los Angeles (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Los Angeles Center for Ear, Nose, Throat and Allergy is seeking a Medical Receptionist to warmly greet patients, verify insurance, and manage front desk operations. You will handle scheduling, patient records, and accommodate patient needs with professionalism.

Requirements include HS Diploma/GED, 1–2 years PBX/switchboard experience, and strong communication. Bilingual English/Spanish preferred; travel to LA-area locations may be required.

Qualifications

• HS Diploma or GED required.
• 1-2 years PBX/switchboard experience.
• At least 1 year front desk/patient experience in a medical setting.
• Bilingual in English and Spanish preferred.
• Travel to other LA-area clinic locations as needed.

Responsibilities

• Greet patients and visitors by phone or in person; route inquiries.
• Verify insurance and demographics; manage signed forms.
• Schedule appointments and update patient records in EMR.
• Notify back office staff when patients have arrived and ensure timely service.
• Maintain reception area and assist with patient records and confidentiality.

Skills

Excellent communication

Organizational skills

Typing 40 wpm

Bilingual English/Spanish

HIPAA knowledge

PBX/switchboard experience

Education

HS Diploma/GED

Tools

PBX system

Job description

Los Angeles Center for Ear, Nose, Throat and Allergy is seeking a Medical Receptionist to warmly greet patients, verify insurance, and manage front desk operations. You will handle scheduling, patient records, and accommodate patient needs with professionalism.

Requirements include HS Diploma/GED, 1–2 years PBX/switchboard experience, and strong communication. Bilingual English/Spanish preferred; travel to LA-area locations may be required.