Medical Receptionist

Los Angeles Center for Ear, Nose, Throat and Allergy; Los Angeles (CA); Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Los Angeles Center for Ear, Nose, Throat and Allergy is seeking a Medical Receptionist to warmly greet patients, verify insurance, and manage front desk operations. You will handle scheduling, patient records, and accommodate patient needs with professionalism.

Requirements include HS Diploma/GED, 1–2 years PBX/switchboard experience, and strong communication. Bilingual English/Spanish preferred; travel to LA-area locations may be required.

Formación

• HS Diploma or GED required.
• 1-2 years PBX/switchboard experience.
• At least 1 year front desk/patient experience in a medical setting.
• Bilingual in English and Spanish preferred.
• Travel to other LA-area clinic locations as needed.

Responsabilidades

• Greet patients and visitors by phone or in person; route inquiries.
• Verify insurance and demographics; manage signed forms.
• Schedule appointments and update patient records in EMR.
• Notify back office staff when patients have arrived and ensure timely service.
• Maintain reception area and assist with patient records and confidentiality.

Conocimientos

Excellent communication

Organizational skills

Typing 40 wpm

Bilingual English/Spanish

HIPAA knowledge

PBX/switchboard experience

Educación

HS Diploma/GED

Herramientas

PBX system

Descripción del empleo

Job Summary

Medical Receptionists are the first contact all patients will interact with will be with the Medical Receptionist. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our customers. It is important to remember that many of these people are sick and/or seeking help. It is your job to ensure their journey to LA CENTA is comfortable and convenient and provides a great first impression.

Job Duties And Responsibilities

• Welcomes and greets patients and visitors, in person or on the telephone; answering or
• referring inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and
• dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Optimizes patients' satisfaction, physician time, and treatment room utilization by
• notifying back office staff when patients have arrived (if applicable).
• Prepares lab requisition forms as requested by physicians (if applicable).
• Scans Radiology and Lab requisitions to patient files (if applicable).
• Records outcome of reminder calls made to patients scheduled for procedures, Radiology,
• Labs and in-office appointments in AdvancedMD
• Keeps patient appointments on schedule by reviewing service delivery compared to
• schedule; and notifying Manager/Supervisor of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions;
• maintaining the reception area (if applicable).
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial
• information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial
• information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Assist in the creation of new patient welcome packets.
• Consistently exhibits behavior and communication skills that demonstrate LA CENTA
• commitment to superior customer service, including quality, care and concern with each
• internal and external customer.
• Demonstrates knowledge of the complete operation of switchboards and follows opening
• and closing switchboard procedures according to site-specific policies (if applicable).
• Handles all phases of telephone communications, including scheduling in-office
• appointments, allergy testing and obtains test authorizations.
• Routes all calls to appropriate departments and takes accurate and neat messages and
• forwards them in a timely manner.
• Handles all emergency calls appropriately according to site-specific policies.
• Maintains accurate directories of providers’ phone numbers.
• Maintains accurate daily schedule and communicates as appropriate.
• Maintains awareness of duties of each department in order to process calls efficiently.
• Acts as translator as needed with patients and as requested by physicians (if applicable).
• Assists with entering information into the EMR system.
• Requests patient records as needed for physicians (if applicable).
• Inform physicians when consults are requested.
• Reports urgently needed switchboard equipment repairs to Supervisor/Manager.
• Uses, protects, and discloses patients’ protected health information according to HIPPA
• guidelines.
• Adheres to safety policies and procedures at all times.
• Practice discretion about internal clinical policies and procedures when speaking to
• patients.
• Perform other duties as assigned.

Compensation

• $19 per hour

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.

• HS Diploma/ GED Required
• 1-2 years operator PBX/switchboard experience
• At least 1 year of front desk/ patient experience in a medical setting
• Bilingual - Fluent in English & Spanish preferred
• Ear Nose Throat & Allergy specialty clinic experience preferred
• Ability to travel to other clinic locations in the greater LA area as needed
• General knowledge of HIPAA and CPT codes
• Excellent communication skills with patients, physicians, and staff
• Excellent organizational, interpersonal and decision-making skills
• Ability to work in a relatively unsupervised environment with a high degree of accuracy
• Computer literate and ability to type at least 40 wpm.

Physical Demands

• Sit for long periods at a time
• Use hands and fingers in repetitive motions, daily
• Ability to lift, push, pull up to 20 lbs. periodically
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function