Medical Front Desk & Patient Concierge

Los Angeles Center for Ear, Nose, Throat and Allergy; Pasadena (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Los Angeles Center for Ear, Nose, Throat and Allergy in Pasadena is seeking a Medical Receptionist to greet patients, manage the front desk, and support a welcoming, efficient patient experience. You will schedule appointments, verify demographics and insurance, and coordinate with clinicians to keep patient flow smooth.

The role emphasizes courteous communication, HIPAA compliance, and handling busy phone lines while delivering compassionate service in a fast-paced ENT clinic.

Qualifications

• High School Diploma or GED required.
• 1–2 years PBX/switchboard operator experience preferred.
• At least 1 year front desk or patient-facing experience in a medical setting.
• Ear, Nose, Throat & Allergy specialty clinic experience preferred.
• Bilingual in Spanish preferred.
• General knowledge of HIPAA and CPT codes.

Responsibilities

• Welcome patients and visitors in a friendly, professional, and courteous manner.
• Answer questions or direct inquiries to the appropriate department or staff member.
• Maintain a clean, organized, and welcoming reception area.
• Verify patient demographics and insurance information when scheduling appointments.
• Process incoming calls and route to the correct departments.
• Protect patients' rights by maintaining the confidentiality of personal, financial, and protected health information.

Skills

PBX / switchboard

Front desk

ENT clinic experience

Spanish (bilingual)

HIPAA knowledge

Education

High School Diploma/GED

Job description

Los Angeles Center for Ear, Nose, Throat and Allergy in Pasadena is seeking a Medical Receptionist to greet patients, manage the front desk, and support a welcoming, efficient patient experience. You will schedule appointments, verify demographics and insurance, and coordinate with clinicians to keep patient flow smooth.

The role emphasizes courteous communication, HIPAA compliance, and handling busy phone lines while delivering compassionate service in a fast-paced ENT clinic.