Patient Experience Front Desk Specialist

EyeCare Partners; Dobson (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. EyeCare Partners is based in St. Louis, Missouri, with locations nationwide.

We are seeking a Front Office Specialist to be the first point of contact and to set the tone for a world class Total Patient Experience in a clinical office setting. The role includes checking in/out patients, answering phones, managing patient flow, assisting with insurance verifications, and processing payments while upholding HIPAA

Qualifications

• High school diploma or GED required.
• Minimum of 1 year in a role interacting with customers or patients.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Education

High school diploma or GED

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. EyeCare Partners is based in St. Louis, Missouri, with locations nationwide.

We are seeking a Front Office Specialist to be the first point of contact and to set the tone for a world class Total Patient Experience in a clinical office setting. The role includes checking in/out patients, answering phones, managing patient flow, assisting with insurance verifications, and processing payments while upholding HIPAA