Patient Experience & Front Desk Specialist

Auncurology; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Auncurology is seeking a Patient Service Representative I to deliver exceptional patient experiences by phone or in person. You will manage front desk tasks, schedule appointments, collect payments, and verify insurance while ensuring privacy and accuracy of records.

The role emphasizes coordinating with clinical staff, maintaining organized workflows, and supporting seamless patient flow through intake and checkout processes in a busy medical office.

Qualifications

• Requires High School Diploma or equivalent.
• 1-3 years in customer service, preferably in a medical setting.
• Basic CPT/ICD-10 knowledge preferred.

Responsibilities

• Greet patients and visitors in person or by phone.
• Register new patients and update demographics.
• Collect co-pays and outstanding balances; verify insurance.
• Coordinate appointments and referrals; schedule follow-ups.
• Maintain front desk organization and confidentiality.

Skills

Microsoft Office

EMR navigation

Organizational skills

multitasking

Customer-oriented

Verbal and written communication

Health insurance portals

Education

High School Diploma

Some college coursework

Tools

EMR systems

Job description

Auncurology is seeking a Patient Service Representative I to deliver exceptional patient experiences by phone or in person. You will manage front desk tasks, schedule appointments, collect payments, and verify insurance while ensuring privacy and accuracy of records.

The role emphasizes coordinating with clinical staff, maintaining organized workflows, and supporting seamless patient flow through intake and checkout processes in a busy medical office.