Patient Service Coordinator (Medical Assistant/Front Office role)

Socket.dev; West Mifflin (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC is seeking a front desk and clinical support professional to join our patient‑focused team. This dual role will float among West Mifflin, Mercy, Monroeville, and McKeesport locations, ensuring smooth front‑office operations and high‑quality patient care.

Responsibilities include greeting and registering patients, scheduling, insurance verification, collecting co‑pays, assisting providers, taking vital signs, rooming, and coordinating tests while maintaining a safe, welcoming clinic

Qualifications

• High School graduate or equivalent.
• Minimum of three years of direct patient care and/or phlebotomy experience.
• Basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Excellent organizational skills.

Responsibilities

• Greet and register patients, schedule appointments, verify insurance, and collect co-pays.
• Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.
• Organize daily schedule of patients, greet patients and assign rooms.
• Order supplies for unit as necessary.
• Coordinate the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Provide front desk coverage as assigned.
• Maintain lobby/waiting room coordination and supervision and serve as liaison between customers and clinic staff.
• Coordinate scheduling to include testing and bone marrow biopsy scheduling for multiple practitioners.

Skills

Interpersonal skills

Organizational skills

Basic computer skills

Medical terminology

Communication skills

Education

High School diploma or equivalent

Job description

What You’ll Do

In this dual role, you’ll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience. The hire for this position will float to West Mifflin, Mercy, Monroeville, and McKeesport locations.

• Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays—all while providing outstanding customer service.
• Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.

Why You’ll Love This Opportunity

• Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise.
• Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference.
• Enjoy work-life balance with daylight hours, Monday through Friday -no evenings, weekends, or holidays!

If you’re passionate about patient care and eager to grow your career,

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100%25 of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Licensure, Certifications, and Clearances

Medical Assistant or Phlebotomy licensure preferredCPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran