Patient Experience Front Desk Coordinator

Elite DNA Behavioral Health; Tallahassee (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off 15 days + birthday

Job summary

Elite DNA Behavioral Health in Tallahassee is seeking a full-time Front Desk Receptionist to manage patient intake, appointment scheduling, and billing support. You will liaise with providers and staff to ensure smooth daily operations in a fast-paced behavioral health office.

The role requires a friendly, patient-focused approach, strong communication, and proficiency with Microsoft Office. Bilingual in Spanish is preferred to assist a diverse patient population.

Qualifications

• High school diploma or GED required.
• Formal vocational training preferred.
• At least 1 year of medical office experience is desirable.

Responsibilities

• Greet patients; explain services, payment categories, and billing.
• Schedule appointments and direct walk-ins per policy.
• Answer calls and route to appropriate staff.
• Register patients and collect documentation.
• Verify insurance coverage and determine charges.
• Collect deposits or co-pays per policy.
• Inform patients of balances and issue receipts.
• Maintain patient flow with clinic managers to reduce wait times.
• Remind patients of appointments and follow up on no-shows.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Office equipment operation

Job description

Elite DNA Behavioral Health in Tallahassee is seeking a full-time Front Desk Receptionist to manage patient intake, appointment scheduling, and billing support. You will liaise with providers and staff to ensure smooth daily operations in a fast-paced behavioral health office.

The role requires a friendly, patient-focused approach, strong communication, and proficiency with Microsoft Office. Bilingual in Spanish is preferred to assist a diverse patient population.