Patient Experience Front Desk Coordinator

UC San Diego Health; San Diego (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator at Jacobs Medical Center who serves as the first contact for patients and coordinates front office duties.

The role includes greeting patients, co-pay collection, appointment scheduling, and handling authorizations and referrals, under the Practice Manager. The ideal candidate has strong customer service and communication skills and experience in a busy ambulatory setting.

Qualifications

• Minimum of three (3) years of related experience including customer service.
• Knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability by using good judgment to assist customers.
• Proven computer skills and ability to work across multiple systems during calls.
• Excellent communication skills, both verbal and written.
• Professionalism, credibility, commitment to high standards, accountability.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and coordinate front office duties.
• Collect co-pays, schedule appointments, process authorizations and referrals.
• Serve as a resource for patients, physicians and staff.
• Perform other related duties as assigned.

Skills

Customer service

Third party payors knowledge

Problem solving

Computer skills

Communication skills

Professionalism

Microsoft Office

Tools

EPIC

Job description

UC San Diego Health is seeking a Front Desk Coordinator at Jacobs Medical Center who serves as the first contact for patients and coordinates front office duties.

The role includes greeting patients, co-pay collection, appointment scheduling, and handling authorizations and referrals, under the Practice Manager. The ideal candidate has strong customer service and communication skills and experience in a busy ambulatory setting.