Patient Concierge & Front Desk Specialist

IVX Health; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Disability coverage

Tuition reimbursement

CEU access and professional growth

Job summary

IVX Health is seeking a Healthcare Front Desk Coordinator to join our infusion center network. This full-time role operates Monday–Friday with one Saturday every 6-8 weeks, 8am–5pm, serving as the first point of contact and supporting daily center operations to ensure a smooth patient experience.

You will greet patients, manage schedules, verify insurance, collect copays, and coordinate with clinical teams to maintain a welcoming environment while supporting multiple centers as needed.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre‑visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher‑volume days

Skills

Front desk experience

Insurance verification

EHR/EMR systems

Scheduling software

Customer service

Education

High School Diploma or GED

Job description

IVX Health is seeking a Healthcare Front Desk Coordinator to join our infusion center network. This full-time role operates Monday–Friday with one Saturday every 6-8 weeks, 8am–5pm, serving as the first point of contact and supporting daily center operations to ensure a smooth patient experience.

You will greet patients, manage schedules, verify insurance, collect copays, and coordinate with clinical teams to maintain a welcoming environment while supporting multiple centers as needed.