Patient Experience Front Desk Associate

Henry-Ford-Health-2; Farmington Hills (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Front Desk Professional to be the friendly face of our primary care clinic. You will greet patients, check them in, collect documents, and help keep the office running smoothly. You’ll verify demographics, schedule appointments, support billing with accurate charges, and assist the team with clerical tasks.

A patient-first mindset and teamwork are essential. This is a fast-paced environment where organization and excellent customer service make every

Qualifications

• High school diploma or equivalent.
• Medical office experience preferred.
• Attention to detail in handling patient information.
• Customer service oriented and welcoming.
• Ability to work in a fast-paced environment and collaborate.

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Manage check-in and checkout, collecting required documents.
• Verify and update patient information and schedule appointments.
• Process charges and handle payments accurately.
• Provide administrative support to the clinic team.

Skills

Customer service

Attention to detail

Organization & teamwork

Education

High school diploma

Job description

Henry Ford Health in Michigan is seeking a Front Desk Professional to be the friendly face of our primary care clinic. You will greet patients, check them in, collect documents, and help keep the office running smoothly. You’ll verify demographics, schedule appointments, support billing with accurate charges, and assist the team with clerical tasks.

A patient-first mindset and teamwork are essential. This is a fast-paced environment where organization and excellent customer service make every