Patient Experience & Engagement Manager

Northwestern Medicine; Geneva (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Benefits package

Job summary

Northwestern Medicine seeks a Manager Patient Experience to lead engagement initiatives, manage major projects, and collaborate with senior leaders to align with NM's Patient First philosophy. You will guide data-driven improvements, oversee program evaluation, and support staff development while ensuring efficient day-to-day operations across the department.

The role requires strong leadership, analytical skills, and experience in clinical settings to drive patient engagement across the

Qualifications

• Bachelor's Degree required.
• 5+ years in the Patient Experience field.
• Demonstrated management competency & experience.
• Experience working within a clinical environment.
• Experience managing professional teams.
• Proficiency with database, presentation, and spreadsheet applications.

Responsibilities

• Lead patient experience initiatives and projects.
• Manage major patient experience initiatives and related projects.
• Collaborate with regions and system to provide data-driven recommendations.
• Work with key departments to implement new programs and initiatives.
• Evaluate programs using data and feedback to improve engagement.
• Oversee staff development and day-to-day department operations.

Skills

Leadership

Project management

Data analysis

Communication

Ambiguity management

Education

Bachelor's degree

Tools

Database software

Spreadsheet software

Presentation tools

Job description

Northwestern Medicine seeks a Manager Patient Experience to lead engagement initiatives, manage major projects, and collaborate with senior leaders to align with NM's Patient First philosophy. You will guide data-driven improvements, oversee program evaluation, and support staff development while ensuring efficient day-to-day operations across the department.

The role requires strong leadership, analytical skills, and experience in clinical settings to drive patient engagement across the