Patient Experience & Data Insight Specialist

McLaren Health Care; Port Huron (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

McLaren Health Care in Port Huron, MI is seeking a Patient Experience Analyst responsible for monitoring and improving patient satisfaction. You will analyze survey data, create reports, and support leadership with action plans to enhance care experiences.

The role requires strong data skills, proficiency in Microsoft Office, and excellent communication to work with patients, physicians, and staff. Full-time hours, day shift, in-house position with a focus on service quality.

Qualifications

• Associate degree in business administration or related field.
• Six months previous customer service experience.
• Three years direct customer service experience (preferred).
• Previous process improvement and customer service experience (preferred).

Responsibilities

• Analyze patient satisfaction data and create customized reports.
• Assist leadership with action plans based on survey results and monitor progress.
• Maintain relationships with patients, physicians, employees, and visitors.
• Provide education on patient relations topics to hospital staff.
• Ensure compliance with applicable laws and professional conduct standards.

Skills

Quality management

Data analysis

Report writing

Microsoft Office

Communication

Project management

Healthcare knowledge

Education

Associate degree in business administration

Tools

Microsoft Excel

Data visualization

Survey tools

Job description

McLaren Health Care in Port Huron, MI is seeking a Patient Experience Analyst responsible for monitoring and improving patient satisfaction. You will analyze survey data, create reports, and support leadership with action plans to enhance care experiences.

The role requires strong data skills, proficiency in Microsoft Office, and excellent communication to work with patients, physicians, and staff. Full-time hours, day shift, in-house position with a focus on service quality.