Patient Experience Coordinator- Tucson AZ (Onsite)

Blue Cross Blue Shield of Arizona; Tucson (AZ); On-site; USD 42,000 - 63,000; Full time

Job summary

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, is seeking a Patient Experience Coordinator to support clinic operations at the on-site Care Center in Tucson. You will welcome patients, coordinate check-ins, and ensure a seamless patient journey with privacy and compliance at the forefront.

Responsibilities include managing scheduling in the practice management system, partnering with leadership to deliver integrated service, and acting as a community ambassador.

Qualifications

• Experience in a patient-facing or customer-facing role.
• Excellent patient or customer service and communication skills.
• Flexible, positive attitude and proactive, adaptable work style.
• Impeccable judgment and strong PC skills.
• Basic Life Saving (BLS) certification required.
• Arizona fingerprint clearance card.
• Proof of vaccination as part of pre-employment screening.

Responsibilities

• Welcome patients and conduct check-in with required forms.
• Coordinate scheduling and patient visits in the practice management system.
• Partner with leadership to provide seamless and integrated service to patients.
• Ensure patients are delighted with the level of care.
• Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners.
• Perform other duties as assigned.
• Working hours include morning, night, or weekend hours.

Skills

Patient-facing experience

Customer service

Communication skills

Flexible attitude

Proactive working style

Judgment

PC skills

Education

High school diploma or GED

Bachelor's degree preferred

Medical Assistant Certification (preferred)

Arizona fingerprint clearance card

BLS certification

Job description

About Prosano Health Solutions:

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members.

Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives.

If you share this vision and desire to do something different... we look forward to talking to you!

Working hours include morning, night, or weekend hours.

The position will require working 100% on-site at the Care Canter location.

You Will:

The Patient Experience Coordinator is an essential position that assists in supporting operational excellence. The primary role is to ensure that the clinic operations run smoothly and timely daily. This position emphasizes customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.

• Welcome patients and conduct check-in with required forms
• Work in partnership with Prosano leadership to provide seamless and integrated service to our patients
• Lead the scheduling and patient visit coordination functions within the practice management system
• Ensure our patients are always delighted with the level of care they receive
• Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners
• Perform other duties as assigned
• Working hours include morning, night, or weekend hours

You Have:

• Experience in a patient-facing or customer-facing position
• Excellent patient or customer service and communication skills
• A flexible and positive attitude
• A proactive and adaptable working style; able to cover tasks as they arise
• Impeccable judgment
• Proficient PC skills
• Medical Assistant Certification (preferred)
• High school diploma or GED required (bachelor’s degree preferred)
• A Basic Life Saving (BLS) Certification required
• An active Arizona fingerprint clearance card
• Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process.

Our Commitment

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.