Patient Experience Coordinator – Scheduling & Support

Harbor Community Clinic; Los Angeles (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

HarborCHC in San Pedro, CA, is seeking a Patient Communications Specialist to serve as the first contact for patients seeking services. You will manage incoming communications, schedule appointments, document interactions in the EHR, and coordinate with clinical staff to ensure smooth operations.

Responsibilities include handling calls, updating patient demographics and insurance data, routing messages, and maintaining high standards of customer service while complying with HIPAA.

Qualifications

• Minimum one year of customer service or scheduling experience.
• BLS certification and proficiency with EHR systems required.
• Strong communication and organizational skills; ability to protect patient privacy.

Responsibilities

• Answer calls and assist patients with scheduling, rescheduling, and inquiries.
• Document patient communications and update records in the EHR.
• Route messages to appropriate departments and maintain scheduling accuracy.
• Maintain HIPAA compliance and provide excellent customer service.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

High School Diploma or equivalent

Basic Life Support (BLS) certification

Tools

EHR systems

Microsoft Office

Job description

HarborCHC in San Pedro, CA, is seeking a Patient Communications Specialist to serve as the first contact for patients seeking services. You will manage incoming communications, schedule appointments, document interactions in the EHR, and coordinate with clinical staff to ensure smooth operations.

Responsibilities include handling calls, updating patient demographics and insurance data, routing messages, and maintaining high standards of customer service while complying with HIPAA.