Patient Experience Coordinator - PT Front Desk

West Town Physical Therapy; Chicago (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

West Town Physical Therapy is seeking a friendly, motivated team member to join our West Town clinic on a full-time basis. This role offers hourly pay and growth opportunities within a thriving private practice.

You’ll handle front-desk tasks, insurance verification, appointments, and patient greeting in a fast-paced, supportive environment designed to ensure high-quality care and client satisfaction.

Qualifications

• Background in medical billing or health insurance is a plus.
• No prior experience required, but a strong customer-first attitude is essential.
• Reliable, organized, and professional demeanor.

Responsibilities

• Open and/or close the clinic
• Answer phone calls and respond to patient emails
• Schedule appointments efficiently
• Maintain a clean, organized, and well-stocked clinic
• Greet patients warmly and make them feel welcome
• Verify insurance benefits and process payments

Skills

Medical billing knowledge

Customer service

Organizational skills

Problem-solving

Team player

Job description

West Town Physical Therapy is seeking a friendly, motivated team member to join our West Town clinic on a full-time basis. This role offers hourly pay and growth opportunities within a thriving private practice.

You’ll handle front-desk tasks, insurance verification, appointments, and patient greeting in a fast-paced, supportive environment designed to ensure high-quality care and client satisfaction.