Patient Experience Coordinator (PRN, Float Pool)

Cleveland Clinic; Medina (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

Cleveland Clinic Medina Hospital is seeking a Health Unit Coordinator (HUC) for our Float Pool. This PRN role supports patient care by handling administrative tasks, greeting patients, and coordinating with care teams, so nurses can focus on clinical duties.

You will assist with admissions, transfers, discharges, and patient logistics, while ensuring accurate records and smooth unit operations in a fast-paced hospital environment.

Qualifications

• High School Diploma or GED is required.
• One year of experience in a customer service-related role is required.
• Experience with typing, computer training or equivalent coursework is preferred.

Responsibilities

• Greet and orient newly admitted or transferred patients on the unit.
• Respond to patient call lights and make rounds.
• Communicate with patients, families, other departments, and health care team members regarding patient care.

Skills

Customer service

Typing

Computer skills

Education

High School Diploma or GED

College degree (preferred)

Tools

Microsoft Office

Job description

Cleveland Clinic Medina Hospital is seeking a Health Unit Coordinator (HUC) for our Float Pool. This PRN role supports patient care by handling administrative tasks, greeting patients, and coordinating with care teams, so nurses can focus on clinical duties.

You will assist with admissions, transfers, discharges, and patient logistics, while ensuring accurate records and smooth unit operations in a fast-paced hospital environment.