Patient Experience Coordinator - Pediatric Urology

Banner Health; Mesa, Northern (AZ, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Banner Health's CCMC Pediatric Urology in Mesa, AZ is seeking a Front Desk Representative to support patient access and financial clearance. The role focuses on registration, appointment scheduling, insurance verification, and patient communication.

You will work with a multidisciplinary team in a fast-paced clinic, handling check-in/out, collecting balances, and ensuring accurate data entry while delivering compassionate service to patients and families.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance processes preferred.
• Ability to multitask in a fast-paced environment with minimal supervision.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Register and check-in patients, collect signatures, and prepare forms.
• Verify insurance eligibility and obtain pre-certifications or authorizations as needed.
• Collect patient liabilities and explain financial policies and payment options.
• Enter payments and reconcile daily transactions, balance cash drawer.
• Schedule appointments and coordinate with providers to optimize patient flow.

Skills

Interpersonal skills

Communication skills

Time management

Medical office software

Insurance knowledge

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banner Health's CCMC Pediatric Urology in Mesa, AZ is seeking a Front Desk Representative to support patient access and financial clearance. The role focuses on registration, appointment scheduling, insurance verification, and patient communication.

You will work with a multidisciplinary team in a fast-paced clinic, handling check-in/out, collecting balances, and ensuring accurate data entry while delivering compassionate service to patients and families.