Patient Experience Coordinator - Oral Surgery

Specialty Dental Brands; Columbia (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Paid holidays

Paid time off

Job summary

Hunter Oral & Implant Surgery in Columbia, TN is seeking a Patient Coordinator to join our established oral surgery team. You will welcome patients, handle scheduling, and coordinate consultations while assisting patients with insurance and financing information, ensuring a smooth front-office operation.

You will collaborate with doctors and the clinical team to guide patients through their treatment journey, maintain accurate records, and deliver a welcoming, professional experience from first

Qualifications

• Previous dental or medical front office experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with dental/medical insurance verification and billing is a plus.
• Comfortable discussing financial information with patients.
• Dependable, adaptable, and team-oriented attitude.

Responsibilities

• Welcome patients and families while creating a friendly, professional environment.
• Manage incoming phone calls, appointment scheduling, and patient inquiries.
• Coordinate consultations, surgical appointments, and follow-up visits.
• Communicate with referring dental offices and assist with patient referrals.
• Verify dental and medical insurance benefits and assist with insurance questions.
• Review treatment estimates, financial arrangements, and payment expectations with patients.
• Collect patient payments, copayments, and outstanding balances.
• Assist patients with financing options and policies.
• Maintain accurate patient records and electronic documentation.
• Communicate with clinical team to support efficient patient flow.
• Provide patients with appointment reminders and pre/post-operative information.
• Address questions with compassion and professionalism.

Skills

Dental front office

Communication

Customer service

Multitasking

Tools

Practice management systems

Job description

Hunter Oral & Implant Surgery in Columbia, TN is seeking a Patient Coordinator to join our established oral surgery team. You will welcome patients, handle scheduling, and coordinate consultations while assisting patients with insurance and financing information, ensuring a smooth front-office operation.

You will collaborate with doctors and the clinical team to guide patients through their treatment journey, maintain accurate records, and deliver a welcoming, professional experience from first