Patient Experience Coordinator – Medical Office

Trinity Health; Brighton (MI); On-site; USD 31,000 - 39,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to join our team in Michigan. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and high-quality patient care.

The role includes welcoming patients, checking in, scheduling appointments, handling phone inquiries, processing payments, and assisting with MyChart support.

Qualifications

• High School Diploma or GED required, or equivalent.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, route messages.
• Collect payments and support billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and day-to-day office operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to join our team in Michigan. You will be the first point of contact for patients, creating a positive experience while supporting efficient office operations and high-quality patient care.

The role includes welcoming patients, checking in, scheduling appointments, handling phone inquiries, processing payments, and assisting with MyChart support.