Patient Experience Coordinator — Growth & Benefits

Ivy Health Inc; Lititz (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits from first month

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab Network is hiring a Patient Coordinator in Lititz, PA to support clinicians and ensure excellent patient experiences. You will greet and check-in patients, schedule appointments, handle calls, verify insurance, obtain authorizations, collect payments, and assist with new patient processing.

The role offers a supportive environment and opportunities for growth. Ideal candidates have healthcare admin experience, strong MS Office skills, and a proactive, customer-focused mindset to help

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage.
• Obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help clinic maintain optimal performance.

Skills

Time management

Multi-tasking

Self-motivation

Adaptability

eagerness to learn

Tools

Microsoft Office

Job description

Ivy Rehab Network is hiring a Patient Coordinator in Lititz, PA to support clinicians and ensure excellent patient experiences. You will greet and check-in patients, schedule appointments, handle calls, verify insurance, obtain authorizations, collect payments, and assist with new patient processing.

The role offers a supportive environment and opportunities for growth. Ideal candidates have healthcare admin experience, strong MS Office skills, and a proactive, customer-focused mindset to help