Patient Experience Coordinator — Front Desk & Scheduling

Guthrie; City of Binghamton (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer贡献

Career development opportunities

Tuition assistance programs

Employee wellness resources

Job summary

Guthrie's Patient Service Specialist in Binghamton, NY, is a full-time front desk role delivering everyday patient experiences while supporting registration, scheduling, and front-office operations in a fast-paced setting.

You will greet patients, verify insurance, collect copays, and maintain accurate records with confidentiality and professional communication. Ideal candidates have solid computer skills and dependability.

Qualifications

• High School diploma or GED required; Medical Office Assistant training preferred.
• Minimum 1 year of customer service experience; medical office exposure preferred.
• Comfortable with computers and learning new applications.
• Ability to greet patients, schedule appointments, and verify information.

Responsibilities

• Greet every patient courteously in a professional, timely manner.
• Answer phones calmly and route or take messages per standards.
• Schedule and maintain patient appointments electronically with accuracy.
• Register patients and verify demographic/insurance information.
• Verify eligibility for major insurances and complete pre-certifications.
• Collect copays/deductibles and balance daily cash as applicable.
• Serve as liaison between patients, physicians, and hospital staff.
• Maintain HIPAA confidentiality and assist with quality initiatives.
• Other duties and projects as assigned.

Skills

Customer service

Communication skills

Time management

Attention to detail

Teamwork

Punctuality

Self-motivated

Flexible

Education

High School diploma/GED

Medical Office Assistant training (preferred)

Job description

Guthrie's Patient Service Specialist in Binghamton, NY, is a full-time front desk role delivering everyday patient experiences while supporting registration, scheduling, and front-office operations in a fast-paced setting.

You will greet patients, verify insurance, collect copays, and maintain accurate records with confidentiality and professional communication. Ideal candidates have solid computer skills and dependability.