Patient Experience Coordinator - Front Desk (Part-Time)

Vitana Pediatric & Orthodontic Partners; Marlboro Township (NJ); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Benefits eligibility

Job summary

TG Orthodontics in Marlboro, NJ is seeking a Front Desk Coordinator for a part-time role with benefits eligibility based on policy. The position involves greeting patients, handling check-in/out, scheduling, and coordinating with the clinical team to ensure a smooth patient experience.

Ideal candidates have prior front desk or administrative experience, friendly demeanor, and strong communication and organizational skills.

Qualifications

• Previous front desk, receptionist, or administrative experience preferred.
• Dental or orthodontic office experience is a plus.
• Friendly, approachable, and comfortable interacting with patients and families.
• Strong communication and customer service skills.
• Reliable, punctual, and dependable attendance.
• Organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for patients and families, creating a warm and welcoming experience.
• Greet patients, check them in and out, and assist with questions or general inquiries.
• Answer incoming calls, manage messages, and direct inquiries appropriately.
• Schedule and confirm patient appointments, including consultations and follow-up visits.
• Maintain accurate patient information and update records as needed.
• Coordinate with the clinical team to support an efficient daily schedule and smooth patient flow.
• Assist with administrative tasks, including filing, scanning, and maintaining an organized front desk.
• Communicate professionally and compassionately with patients and families.
• Work collaboratively with the treatment coordinator and clinical team to support the overall needs of the practice.

Skills

Front desk experience

Customer service

Communication skills

Team player

Job description

TG Orthodontics in Marlboro, NJ is seeking a Front Desk Coordinator for a part-time role with benefits eligibility based on policy. The position involves greeting patients, handling check-in/out, scheduling, and coordinating with the clinical team to ensure a smooth patient experience.

Ideal candidates have prior front desk or administrative experience, friendly demeanor, and strong communication and organizational skills.