Patient Experience Coordinator | Front Desk + Flexible Scheduling

Aspen Dental Jobs; City of Batavia (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

401(k) with match

Training program

Job summary

Aspen Dental is hiring a Patient Experience Coordinator to be the face of the front office and ensure a seamless patient experience. You will participate in a four-week training program to succeed in your role and contribute to a welcoming clinical environment.

The role reports to the Manager and includes responsibilities such as scheduling, chart organization, and payment processing, with a focus on compassionate patient service and adherence to policies and regulatory standards.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills with an ethical mindset.
• High regard for time management.
• Organized and detail oriented.
• Must be age 18 or older.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection.
• Balance nightly deposits and credit card processing.
• Additional tasks as assigned by the Manager.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Organized

Education

High school diploma or equivalent

Job description

Aspen Dental is hiring a Patient Experience Coordinator to be the face of the front office and ensure a seamless patient experience. You will participate in a four-week training program to succeed in your role and contribute to a welcoming clinical environment.

The role reports to the Manager and includes responsibilities such as scheduling, chart organization, and payment processing, with a focus on compassionate patient service and adherence to policies and regulatory standards.