Patient Experience Coordinator (Front Desk)

US Oral Surgery Management; Spokane (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Center for Oral & Maxillofacial Surgery in Spokane, WA is seeking a Front Desk Coordinator to be the friendly first impression of our practice and support an exceptional patient experience from the initial call through treatment completion.

You’ll greet patients warmly, manage scheduling and check-in/out, and maintain accurate accounts in a fast-paced healthcare setting, while collaborating with clinicians and referring offices. This role offers growth and teamwork.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Strong computer and organizational skills.
• Ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Greeting every patient with warmth, professionalism, and compassion.
• Answering incoming phone calls and assisting patients with scheduling appointments.
• Checking patients in and out efficiently while maintaining accuracy.
• Creating and updating patient accounts.
• Collecting patient payments.
• Coordinating surgery schedules and ensuring appointments are prepared correctly.
• Communicating with referring offices and other healthcare providers.
• Keeping the front office organized while balancing multiple priorities throughout the day.
• Supporting teammates wherever needed to keep the office running smoothly.

Skills

Customer service

Communication

Multitasking

Organization

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

The Center for Oral & Maxillofacial Surgery in Spokane, WA is seeking a Front Desk Coordinator to be the friendly first impression of our practice and support an exceptional patient experience from the initial call through treatment completion.

You’ll greet patients warmly, manage scheduling and check-in/out, and maintain accurate accounts in a fast-paced healthcare setting, while collaborating with clinicians and referring offices. This role offers growth and teamwork.