Patient Experience Coordinator- Dietary

LifeBridge Health; Baltimore (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer 5

Tuition reimbursement toward advanced

Generous paid time off and free on‑sit

Job summary

Levindale Hebrew Geriatric Center is seeking a Patient Experience Lead to drive and support experience initiatives on the assigned unit. You will coach staff, engage care providers, and serve as the patient experience expert for clinicians and leaders, partnering with leadership to achieve service excellence goals.

Join a collaborative team where you will perform rounds and observations to model best practices, ensure high-quality patient interactions, and elevate care experiences across the

Qualifications

• 1-3 years experience in patient experience or related role.
• Bachelor's degree preferred.

Responsibilities

• Lead and support patient experience projects on assigned unit.
• Provide coaching and conduct critical conversations with team members including care providers.
• Serve as patient experience expert for staff, physicians, and leaders.
• Collaborate with leadership to drive service excellence goals.
• Function as liaison between patients/families, staff and hospital departments.
• Conduct rounds and observations with unit leaders for best practices.

Skills

Coaching

Communication

Leadership

Collaboration

Education

Bachelor's degree (preferred)

Job description

Summary: Lead and support patient experience projects on assigned unit, participating in program development and staff/ provider education. Utilizing a wide variety of resources and best practices, provide coaching to and have critical conversations with all team members, to include care providers. Serve as a patient experience expert for hospital staff, physicians, and leaders. Work collaboratively with members of leadership to drive mutually agreed-upon service excellence goals. Function as a liaison and role model between patients/ families, staff and hospital departments to ensure a positive patient experience. Conducts rounds and observations with unit leaders for patient experience best practices.

Experience: 1-3 years

Education: Preferred: Bachelor's Degree

Pay Range: $20.00 to $23.00 Based On Experience

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
• 403(b) retirement plan with employer match, pension, and life and disability insurance
• Tuition reimbursement toward advanced degrees and specialty certifications
• Generous paid time off, fitness discounts, and free on-site parking

About Levindale Hebrew Geriatric Center

Levindale Hebrew Geriatric Center and Hospital is a 330-bed specialized care center in Baltimore dedicated to serving individuals with complex medical needs. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Levindale delivers expert long-term, rehabilitative, and geriatric care with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.