Patient Coordinator – Old Sauk

Dental Health Associates of Madison

Madison (WI)

On-site

USD 22,000 - 30,000

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

Dental Health Associates of Madison (DHA) is seeking a Patient Coordinator for our Old Sauk Clinic in Madison, WI. You will be the warm first contact, manage front desk operations, and support the dental team to ensure a smooth patient experience from check-in to checkout.

This role emphasizes excellent patient care, strong communication, and teamwork in a doctor-owned practice with 7 clinics in the area. Daytime, in-person hours and opportunities for growth are offered.

Qualifications

High school diploma or equivalent.
Passion for delivering patient care.
Strong communication and professional demeanor.
Detail-oriented, organized, reliable team player.
Ability to multitask in a fast-paced environment.

Responsibilities

Welcome patients warmly and ensure they feel comfortable.
Manage front desk operations: calls, scheduling, patient flow.
Verify insurance coverage and documentation accuracy.
Process patient payments and explain financial policies.
Maintain accurate, confidential patient records per compliance.
Collaborate with the dental team for seamless care.
Assist with administrative tasks and daily operations.

Skills

Excellent communication

Interpersonal skills

Multitasking

Detail-oriented

Reliable team player

Education

High school diploma

Job description

Job Title

Patient Coordinator/Front Desk

Location

Old Sauk Clinic in Madison, WI

Job Description

Dental Health Associates of Madison (DHA), a trusted, doctor-owned practice with over 50 years of service to the Madison community, is seeking a Patient Coordinator to join our front desk team. In this role, you’ll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA’s doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients.

Position Overview

As a Patient Coordinator at Dental Health Associates (DHA), you’ll be the first point of contact for patients, providing them with a welcoming, professional, and efficient experience. You’ll play a key role in managing front desk operations, coordinating patient flow, and ensuring that every patient has a positive and seamless experience from check-in to check-out. Working in a collaborative environment, you’ll support our dental team and help maintain the smooth operation of our busy clinics.

Responsibilities

Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
Maintain accurate and confidential patient records, adhering to compliance standards.
Collaborate with the dental team to ensure seamless communication and outstanding patient care.
Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.

Qualifications

High school diploma or equivalent.
A genuine passion for delivering top-notch patient care.
Strong communication and interpersonal skills with a friendly and professional demeanor.
Detail-oriented, organized, and reliable team player with a strong work ethic.
Ability to multitask and thrive in a fast-paced environment.

Working Conditions

This in-person position is based at our Old Sauk Clinic, offering convenient daytime hours and the chance to work alongside a dedicated team focused on providing exceptional patient care.

About Dental Health Associates

At Dental Health Associates (DHA), we are passionate about delivering exceptional dental care and creating a fulfilling, growth-oriented workplace. As a doctor-owned dental practice with seven clinics in the Madison area, we offer a unique opportunity to develop your career while collaborating with experienced dentists and leadership teams. Our supportive culture values professional growth, personal development, and team collaboration.

Why Join Dental Health Associates?

At Dental Health Associates, we’re committed to helping you grow in your career while providing the support you need to succeed. We offer opportunities for advancement, a collaborative work environment, and a comprehensive benefits package to support your personal and professional goals.

Career Growth Opportunities: Whether you’re starting your journey in healthcare or looking to expand your expertise, DHA offers opportunities to develop and advance your career.
Supportive Work Environment: Join a team where collaboration and mutual respect are at the core of everything we do.
Community Impact: Join a practice that actively gives back to the community through initiatives such as Tri 4 Schools, the Oregon Kids Triathlon, All City Swim, Big Brothers Big Sisters, Boys & Girls Club, the UW-Madison Carbone Cancer Center, Gilda’s Club, and many other meaningful causes.
Work-Life Balance: Enjoy a predictable schedule with paid time off and a focus on your well‑being.

Compensation

Starting at $19 per hour, with opportunities to earn more based on experience and performance.

Dental Health Associates of Madison, LTD is an equal opportunity employer and values diversity.

Benefits