Patient Experience Coordinator - Dental Front Desk

PDS Health; Carlsbad (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local

Job summary

PDS Health in Carlsbad, CA is seeking a friendly receptionist to welcome patients, manage the front desk, and support accurate patient registration and check-in.

You will answer phones, schedule appointments, post payments, and coordinate with clinicians to ensure a smooth and positive patient experience consistent with PPE and PFL.

Join a collaborative team and contribute to maintaining patient confidentiality, efficient operations, and a welcoming office environment.

Qualifications

• High School Diploma or GED required.
• Knowledge of office practices, technology, and patient insurances.
• Excellent interpersonal, oral and written communication skills.

Responsibilities

• Greet patients and guests in a professional, friendly manner.
• Answer telephones promptly and handle calls efficiently.
• Schedule appointments to ensure smooth daily operations.
• Post payments to patient accounts per company policies.
• Support PPE by keeping patients engaged before and during visits.
• Maintain front office checklist daily.

Skills

Office practices

Communication

Time management

Interpersonal skills

Confidentiality

Detail oriented

Organizational skills

Financial awareness

Patient advocacy

Self-motivation

Education

High School Diploma or GED

Tools

Practice management system

Job description

PDS Health in Carlsbad, CA is seeking a friendly receptionist to welcome patients, manage the front desk, and support accurate patient registration and check-in.

You will answer phones, schedule appointments, post payments, and coordinate with clinicians to ensure a smooth and positive patient experience consistent with PPE and PFL.

Join a collaborative team and contribute to maintaining patient confidentiality, efficient operations, and a welcoming office environment.