Patient Experience Coordinator Build Your Career in Healthcare

ProMet Physical Therapy P C; New York (NY); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

401(k)

Competitive salary

Flexible clinic hours

Growth opportunities

Generous holiday schedule

Employee discounts

Advancement opportunities

Paid time off

Training & development

Wellness resources

Job summary

A healthcare provider in New York is seeking motivated individuals for a patient care coordinator role. Responsibilities include managing patient interactions, scheduling, and administrative support in a fast-paced environment. Ideal candidates will demonstrate strong communication skills and empathy, with opportunities for career growth in various operations. Part-time and full-time positions are available, offering competitive pay and flexible hours.

Qualifications

• Open availability for both Glendale & Briarwood locations.
• Strong alignment with core values.
• Prior healthcare experience is a plus.
• Detail-oriented with strong organizational abilities.
• Ability to multitask and manage priorities effectively.
• Empathy, compassion and genuine passion for helping others.
• Prior healthcare experience is a plus, but attitude and alignment come first.

Responsibilities

• Greet and assist patients with professionalism and care.
• Manage appointments and maintain smooth clinic operations.
• Handle insurance verification, authorizations, and billing.
• Team Communication: Act as a link between patients, therapists and operations for clarity.
• Clinic Presentation: Maintain a welcoming, professional environment that reflects excellence.

Skills

Excellent interpersonal and communication skills

Detail-oriented

Ability to multitask

Empathy and compassion

Multitasking

Empathy & compassion

Healthcare experience (plus)

Education

Previous patient care coordinator or healthcare administrative experience

Tools

EHR systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Join the ProMet Team

Inspiring Others to Reach Their Full Potential

At ProMet Physical Therapy, we’re more than a clinic — we’re a team of passionate pioneers redefining the standard of patient care through empathy, compassion, unity, excellence, and accountability.

We’re seeking driven, emotionally intelligent professionals who are ready to grow their careers in healthcare while building meaningful relationships with their teammates, patients, and the communities we proudly serve.

⚡ Scheduling Requirements

To be considered, candidates must have full availability for the following shifts at both our Glendale and Briarwood locations:

• 8:00 AM – 2:00 PM
• 2:00 PM – 8:00 PM

💎 Position Overview

This role is ideal for a motivated individual eager to make an impact in a fast‑paced, patient‑centered environment.

Key Responsibilities

• Patient Experience: Greet, assist, and support patients — ensuring every interaction reflects professionalism, care, and empathy.
• Scheduling & Coordination: Manage appointments, communicate effectively with therapists, and maintain smooth clinic operations.
• Administrative Support: Handle insurance verification, authorizations, billing, and patient record management with accuracy.
• Team Communication: Act as a vital link between patients, therapists, and operations to ensure clarity and efficiency.
• Clinic Presentation: Maintain an organized, professional, and welcoming environment that embodies our commitment to excellence.

🌱 What We’re Looking For

• Open availability (must cover both Glendale & Briarwood locations)
• Strong alignment with our core values
• Excellent interpersonal and communication skills
• Detail‑oriented with strong organizational abilities
• Ability to multitask and manage priorities effectively
• Empathy, compassion, and a genuine passion for helping others
• Prior healthcare experience is a plus — but attitude, accountability, and alignment come first

🎓 Preferred Qualifications

• Previous patient care coordinator or healthcare administrative experience
• Knowledge of insurance processes, medical terminology, and HIPAA compliance
• Experience using EHR systems (preferred, not required)
• High emotional intelligence and ability to thrive in a collaborative, team‑based environment

💼 Details & Benefits

• Part‑Time & Full‑Time Opportunities Available
• Competitive Salary (commensurate with experience)
• Generous Holiday Schedule & Flexible Clinic Hours
• Scaling Vacation Time and Employee Discount Program
• Growth Opportunities: Build your career in Operations, Marketing, Finance, Administration, or Business Development — we invest in our team from within.

🌟 Why ProMet?

We don’t settle for average — and we know you don’t either. At ProMet, you’ll have the opportunity to:

• Be Yourself
• Be Valued
• Build Your Career
• Deliver the Ultimate Patient Care Experience

🚀 Ready to Grow with Us?

Join a team that leads with purpose, excellence, and integrity. Apply today and take your next step toward a rewarding career at ProMet Physical Therapy.