Patient Experience Coordinator

Vida Integrated Health - Kirkland; Washington (District of Columbia); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Health insurance

Wellness stipend

Employee discounts

401(k) match

Job summary

Vida Integrated Health – Kirkland is seeking a Customer-Facing Patient Experience Coordinator who greets patients with warmth, coordinates appointments, and ensures a smooth first impression from check-in to check-out.

You will maintain accurate patient records, coordinate schedules with clinicians, and support team communication to deliver compassionate, high-quality care in a fast-paced clinic.

Full-time role with Tue-Sat shifts and growth opportunities within Vida’s patient-centered culture.

Qualifications

• Experience in a healthcare setting or customer service.
• Ability to coordinate appointments efficiently, optimizing clinic schedules for smooth patient flow.
• Proven track record of clear communication with patients, enhancing their understanding and confidence in care plans.
• Strong collaboration skills to work seamlessly with healthcare providers and teams.
• Proficiency in managing patient records with accuracy and confidentiality.
• Ability to facilitate patient check-in and check-out processes, ensuring a positive experience.
• Empathy and professionalism in responding to patient inquiries.

Responsibilities

• Welcome patients with a warm and friendly demeanor, ensuring they feel comfortable and valued.
• Coordinate patient appointments efficiently, balancing the needs of patients and healthcare providers.
• Maintain accurate patient records and ensure all information is up-to-date and confidential.
• Facilitate communication between patients and healthcare providers, ensuring all parties are informed.
• Assist in managing patient inquiries and concerns with clear, compassionate responses.
• Support the clinic's daily operations by organizing and prioritizing tasks.
• Collaborate with team members to enhance patient experience and clinic efficiency.

Skills

Healthcare experience

Appointment coordination

Clear communication

Team collaboration

Patient records

Check-in/out

Empathy

Job description

Healthcare, Reimagined - Starts with you!

At Vida Integrated Health, we’re redefining what healthcare feels like—more human, more connected, and built around real relationships.

As a Patient Experience Coordinator, you’re not just at the front desk—you’re the first impression, the connector, and the energy of the clinic. You help patients feel seen, supported, and confident in their care from the moment they walk in. If you’re someone who thrives in a fast-paced environment, enjoys connecting with people, and wants a role where you can grow and make an impact—this is for you.

Why People Love Working at Vida

• Team-based, collaborative care (you’re never doing this alone)


• Real growth opportunities across multiple clinics


• A company focused on innovation and better patient care


• A culture built on teamwork, humility, and continuous growth

Benefits

• Generous + flexible paid time off


• Paid holidays


• Comprehensive Insurance (medical, dental, vision, life insurance, and more)


• Internal Wellness Program: Annual stipend to use on Vida services


• Product & supplement discounts


• 401(k) with employer match

Schedule

• Full-time, Tuesday - Saturday.


• Tuesday - Friday 9:30 am - 6:30 pm


• Saturday 7:30 am - 2:30 pm

Compensation

• $24 - $28 hourly

Responsibilities

• Welcome patients with a warm and friendly demeanor, ensuring they feel comfortable and valued from the moment they arrive.


• Coordinate patient appointments efficiently, balancing the needs of both patients and healthcare providers.


• Maintain accurate patient records and ensure all information is up-to-date and confidential.


• Facilitate communication between patients and healthcare providers, ensuring all parties are informed and aligned.


• Assist in managing patient inquiries and concerns, providing clear and compassionate responses.


• Support the clinic's daily operations by organizing and prioritizing tasks effectively.


• Collaborate with team members to enhance the overall patient experience and clinic efficiency.

Qualifications

• Experience in a healthcare setting or customer service role, ensuring patients feel welcomed and valued.


• Ability to coordinate appointments efficiently, optimizing clinic schedules for smooth patient flow.


• Proven track record of clear communication with patients, enhancing their understanding and confidence in care plans.


• Strong collaboration skills to work seamlessly with healthcare providers, addressing patient concerns promptly.


• Proficiency in managing patient records with accuracy and confidentiality, maintaining up-to-date information.


• Ability to facilitate patient check-in and check-out processes, ensuring a positive and smooth experience.


• Empathy and professionalism in responding to patient inquiries, providing accurate information and support as needed.

About CompanyAt Vida Integrated Health, we’re reimagining what healthcare can be.We bring together a team of highly skilled providers—physicians, chiropractors, physical therapists, acupuncturists, and more—under one roof, working toward a shared goal: helping people move better, feel better, and live better.But what truly sets Vida apart isn’t just what we offer—it’s how we work.Our providers collaborate in real time, sharing insights, aligning treatment plans, and supporting each other to deliver a level of care that doesn’t exist in traditional healthcare. This team-based approach creates better outcomes for patients—and a more connected, energized environment for our team.We believe healthcare should feel human, empowering, and built around relationships.That’s why everything we do is grounded in one core belief: Together we're Better. If you’re looking to be part of something meaningful—a where your work matters, your team supports you, and your growth is encouraged—you’ll find it here at Vida.