Patient Experience Coordinator

Universal Health Services; Riverside (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Challenging work environment

Growth opportunities within UHS

Competitive pay

Job summary

Riverside Medical Clinic, a part of Universal Health Services, seeks a Patient Experience Liaison (Non-RN) to support the Call Center and Practice. The role emphasizes excellent customer service, professionalism, confidentiality, and adaptability to flexible schedules within the Riverside region.

Ideal candidates will have a high school diploma and strong communication skills. Medical terminology knowledge and 2 years of medical office experience are preferred.

Qualifications

• High school diploma or GED required.
• Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills.
• Medical terminology and two year medical office experience preferred.

Responsibilities

• Answer all incoming calls promptly, using standard greeting that include the company name and their own name in a professional, helpful, and courteous manner.
• Maintain the defined performance metrics as outlined in the productivity standards.
• Schedule, cancel, and reschedule new and established patients according to the approved scheduling guidelines of each practitioner and the appointment scheduling policies and procedures.
• Verify and update patient information following patient registration criteria; make corrections into computer immediately.
• Ensure all patients have been registered properly and all patient information is updated and entered directly into the computer.
• Take messages for the office staff and providers as requested and when appropriate (per policy). Route messages according to procedure.
• Cooperate in the cross-training of the offered clinic specialties to ensure adequate coverage at all times.
• Processes referrals in the work queues. Schedule patients from referral or order.
• Orients new patients to the Clinic. Inform patients of Riverside Medical Clinic's financial policies.
• Manages the MHC appointment requests.
• Assist supervisors as needed with varied office duties.
• Other duties as assigned.

Education

High school diploma or GED

Job description

Riverside Medical Clinic, a part of Universal Health Services, seeks a Patient Experience Liaison (Non-RN) to support the Call Center and Practice. The role emphasizes excellent customer service, professionalism, confidentiality, and adaptability to flexible schedules within the Riverside region.

Ideal candidates will have a high school diploma and strong communication skills. Medical terminology knowledge and 2 years of medical office experience are preferred.