Patient Experience Coordinator

Summit Health Management; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly and organized Front Desk Clerk to welcome patients, manage registrations, and coordinate patient flow across our clinical teams. You will handle calls, scheduling, and basic billing tasks in a fast-paced environment.

Ideal candidates will have a High School diploma or GED, experience with EHR/Practice Management systems, and excellent customer service skills. The role requires clear English communication and the ability to multitask.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Experience with EHR and Practice Management Systems preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.

Responsibilities

• Greet visitors, patients and families professionally and direct them accordingly.
• Maintain efficient patient flow and provide excellent customer service.
• Answer calls promptly and route messages accurately.
• Inform patients of delays and assist with comfort.
• Process payments and reconcile daily receipts and deposits.
• Scan insurance cards and verify insurance using online systems.

Skills

Customer service

Multi-tasking

English communication

Education

High School Diploma or GED

Associate degree

PSR experience preferred

Tools

EHR system

Practice Management System

Job description

VillageMD is seeking a friendly and organized Front Desk Clerk to welcome patients, manage registrations, and coordinate patient flow across our clinical teams. You will handle calls, scheduling, and basic billing tasks in a fast-paced environment.

Ideal candidates will have a High School diploma or GED, experience with EHR/Practice Management systems, and excellent customer service skills. The role requires clear English communication and the ability to multitask.