Patient Experience Coordinator

Colorado In Motion; New City (NY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

401(k) with employer matching up to 4%

Job summary

Confluent Health, LLC is seeking a friendly Care Coordinator for our New City clinic. You will greet patients, manage front desk duties, schedule, verify insurance, and support the clinical team with a calm, professional presence.

No medical background is required; we provide comprehensive training including EMR navigation, scheduling workflows, and patient communication best practices. The role offers a structured onboarding and growth opportunities within our clinic network.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone etiquette

Detail oriented

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Confluent Health, LLC is seeking a friendly Care Coordinator for our New City clinic. You will greet patients, manage front desk duties, schedule, verify insurance, and support the clinical team with a calm, professional presence.

No medical background is required; we provide comprehensive training including EMR navigation, scheduling workflows, and patient communication best practices. The role offers a structured onboarding and growth opportunities within our clinic network.