Patient Experience Coordinator

GUIDEWELL SANITAS I LLC; MetroWest (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

GUIDEWELL SANITAS I LLC is seeking a Patient Representative Coordinator to welcome patients, manage pre-visit planning, and coordinate check-in/out in a fast-paced medical center. The role emphasizes accurate data entry, PHI protection, and exceptional service to patients and families.

The PRC supports the patient journey, handles scheduling and follow-up, and collaborates with teams to ensure efficient operations while maintaining confidentiality and complying with regulatory standards.

Qualifications

• Experience in fast-paced customer-facing roles.
• Strong communication and organizational skills.
• Ability to verify details and manage multiple tasks.

Responsibilities

• Greet patients and visitors and determine visit purpose.
• Assist with pre-visit planning and check-in/out processes.
• Verify insurance, confirm appointments, collect copayments, and update records.

Skills

Customer service

Communication

Multitasking

Hospitality experience

Education

High School Diploma

Tools

eCW

Leap

Availity

Job description

GUIDEWELL SANITAS I LLC is seeking a Patient Representative Coordinator to welcome patients, manage pre-visit planning, and coordinate check-in/out in a fast-paced medical center. The role emphasizes accurate data entry, PHI protection, and exceptional service to patients and families.

The PRC supports the patient journey, handles scheduling and follow-up, and collaborates with teams to ensure efficient operations while maintaining confidentiality and complying with regulatory standards.