Patient Experience Coordinator

McLean & Potomac Dermatology and Skincare Center; McLean (VA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Paid Time Off

Skincare product discounts

Complimentary cosmetic services

Job summary

McLean Dermatology and Skincare Center in McLean, VA is seeking an organized, patient-centered Administrative Assistant to join our front office team. The role focuses on patient intake, scheduling, insurance verification, payments, and general office operations to ensure a smooth patient experience.

The ideal candidate will have strong multitasking and communication skills, a bachelor’s degree is preferred, and an interest in healthcare administration.

Qualifications

• Bachelor’s degree completed or in progress preferred.
• Strong multitasking and organizational skills.
• Professional communication skills.
• Interest in healthcare administration or the medical field.
• Passion for patient-centered service.
• A great attitude!

Responsibilities

• Manage incoming calls on a multi-line system.
• Schedule appointments in a cloud-based system.
• Coordinate schedules for six providers.
• Greet and check patients in for their visits.
• Verify insurance information.
• Collect payments and process retail transactions.
• Document detailed patient messages in the EHR.
• Maintain accurate demographic and insurance records.
• Support daily administrative operations.

Skills

Multitasking

Organizational skills

Professional communication

Healthcare interest

Positive attitude

Education

Bachelor’s degree (preferred)

Job description

McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.

We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field.

Our front office team plays a critical role in shaping each patient’s experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere.

Our Culture

As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophies for providing excellent patient care and believe in creating a supportive and respectful work environment with strong leadership involvement.

Growth Opportunities

We are committed to developing our team members. Opportunities for cross-training and advancement may include:

• Front office management
• Clinical cross-training
• Cosmetic service coordination
• Practice operations suppor

What You’ll Do

• Manage incoming calls on a multi-line system
• Schedule appointments in a cloud-based system
• Coordinate schedules for six providers
• Greet and check patients in for their visits
• Verify insurance information
• Collect payments and process retail transactions
• Document detailed patient messages in our electronic health record system
• Maintain accurate demographic and insurance records
• Support daily administrative operations

What You’ll Bring

• Bachelor’s degree completed or in progress preferred
• Strong multitasking and organizational skills
• Professional communication skills
• Interest in healthcare administration or the medical field
• Passion for patient-centered service
• A great attitude!

Benefits and Perks

• Paid Time Off
• Generous skincare product discounts
• Complimentary cosmetic services

Position Details

• Part-time (weekends: Fridays and Saturdays), with growth potential to full-time if desired
• Primary location: McLean, VA
• Secondary location: Potomac, MD (advance notice provided when coverage at this location is needed)
• One-year commitment required