Patient Experience Coordinator

20 Elliot Hospital of the City of Manchester; Manchester (NH); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

20 Elliot Hospital of the City of Manchester seeks a dedicated front desk clerk to support patient registration and clerical operations. The role handles greeting patients, answering phones, and scheduling appointments in a busy hospital front desk setting.

The position involves verifying patient information, processing charges, and maintaining accurate demographics and records. Strong communication and attention to detail are essential for daily workflow and patient care coordination.

Qualifications

• Front desk operations and clerical support duties.
• Greeting and registering patients, answering phones, scheduling appointments.

Responsabilités

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office.
• Collects payments and schedules follow up appointments or specialty appointments as appropriate.
• If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments.
• Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients.
• Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Connaissances

Front desk operations

Greeting patients

Answering phones

Scheduling appointments

Medical records

Billing / charges

General clerical

Description du poste

20 Elliot Hospital of the City of Manchester seeks a dedicated front desk clerk to support patient registration and clerical operations. The role handles greeting patients, answering phones, and scheduling appointments in a busy hospital front desk setting.

The position involves verifying patient information, processing charges, and maintaining accurate demographics and records. Strong communication and attention to detail are essential for daily workflow and patient care coordination.