Patient Experience Coordinator

Astrana Health, Inc.; Las Vegas (NV); On-site; USD 33,000 - 41,000; Full time

Job summary

Astrana Health, Inc. in Las Vegas is seeking a Patient Engagement Specialist to enhance patient acquisition, retention, and overall experience through proactive outreach and coordinated scheduling.

This role focuses on direct patient contact, lead management, and ensuring a seamless journey from first contact to ongoing engagement. You will work under the direction of the Associate Director of Clinical Operations, supporting tours, outreach campaigns, and patient communications while

Qualifications

• 1-3 years in patient engagement, healthcare coordination, or a call center.
• Strong interpersonal and patient-centered communication.
• Experience with CRM, scheduling, lead management tools.
• Proficiency with Microsoft Office and adaptability to new tech.

Responsibilities

• Execute timely follow-up on patient-generated leads and inquiries.
• Educate prospective patients on services, providers, and enrollment processes.
• Support conversion of leads to scheduled appointments and first visits.
• Coordinate clinic tours and help create welcoming patient experiences.
• Collaborate with clinic teams to ensure smooth scheduling and check-in.

Skills

CRM systems

Scheduling platforms

Lead management tools

Microsoft Office

EHR systems

Patient-focused communication

Education

Healthcare administration degree

Tools

None

Job description

Astrana Health, Inc. in Las Vegas is seeking a Patient Engagement Specialist to enhance patient acquisition, retention, and overall experience through proactive outreach and coordinated scheduling.

This role focuses on direct patient contact, lead management, and ensuring a seamless journey from first contact to ongoing engagement. You will work under the direction of the Associate Director of Clinical Operations, supporting tours, outreach campaigns, and patient communications while