Patient Concierge

Astrana Health Management; Las Vegas, Northern (NV, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Astrana Health Management is seeking a Patient Concierge to staff the front desk at our Las Vegas clinic. You will greet patients, answer questions, manage calls, and support the Medical Office Manager in daily operations.

This on-site role requires strong communication, organization, and the ability to multitask in a fast-paced environment. The position offers full-time hours, a Monday–Friday schedule, and a pay range of $18–$22 per hour.

Qualifications

• At least 1 year of work experience at the Front Desk of an outpatient clinic.
• Bilingual in Spanish/English is required or highly preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-paced environment
• Great verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required

Skills

Front desk experience

Bilingual Spanish/English

Multitasking

Phone handling

Tools

Microsoft Office

Job description

Patient Concierge

Department: Clinic Operations

Employment Type: Full Time

Location: 1321 S. Rainbow Blvd., Ste 101, Las Vegas, NV 89146

Reporting To: Angie Kinsey

Compensation: $18.00 - $22.00 / hour

Description

About the Role We are currently seeking highly motivated, patient-oriented, front desk staff. This role will report to the Medical Office Manager and will allow us to meet the needs of our patients.

At Astrana Health, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.

Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-paced environment
• Great verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required

Qualifications

• At least 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic

You're great for the role if:

• At least 2 years of work experience at the Front Desk of an outpatient primary care or specialty clinic
• Bilingual in Spanish/English

Environmental Job Requirements and Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The home site for this position is 1321 S. Rainbow Blvd., Ste 101, Las Vegas, NV 89146. The schedule for this position is Monday - Friday 8:30am - 5:30pm.
• The total pay range for this role is: $18 - $22 per hour. This salary range represents our national target range for this role.