Patient Experience Coordinator

Mountain State Oral & Facial Surgery; Ashland (KY); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental/vision insurance

401(k) match

PTO & holidays

Bonus programs

Life insurance

Educational assistance

Wellness program

Weekday daytime schedule

Job summary

Mountain State Oral and Facial Surgery in Ashland, KY, seeks a friendly customer service representative to support patients through scheduling, check-in/check-out, and billing. You will help maintain a welcoming office and protect patient confidentiality.

Ideal candidates have high school diploma and prior customer service experience, strong communication, and computer skills. The role offers competitive wages, medical benefits, retirement plans, and a daytime schedule with Fridays early-out.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience.
• Excellent verbal and written communication skills.
• Ability to function in a fast-paced environment.
• Must maintain confidentiality and professional standards.

Responsibilities

• Scheduling appointments
• Check-in/Check-out
• Scans/files
• Collects patient payments
• Maintains waiting room and work area
• Answers patient phone calls
• Confirms appointments
• Assists with charting
• Confirms patient insurance
• Maintains confidentiality
• Supports patient flow with additional duties as needed

Skills

Communication

Interpersonal skills

Organizational skills

Computer skills

Detail oriented

Professionalism

Training/CE

Fast-paced environment

Policy adherence

Reliable transportation

Education

High School Diploma

Customer service experience

Job description

About Mountain State Oral and Facial Surgery:

Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we’re not only dedicated to clinical excellence—we’re also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We’re looking for team-oriented professionals who are passionate about growth and excellence.

Provides customer service support to patients

· Scheduling appointments

· Conducts patients check in/ check out

· Scans/ files

· Collects patient payments

· Maintains clean and professional working environment, including the waiting room

· Answers patient phone calls

· Confirms appointments

· Assists with charting

· Confirms patient insurance

· Maintains strict confidentiality

Ensures exceptional customer experience

· Any duties required to maintain patient flow and any other extra duties as assigned

Required Skills and Abilities:

· Excellent verbal and written communication skills

· Excellent interpersonal skills

· Excellent organizational skills

· Must possess adequate computer skills

· Must be detail-oriented

· Must maintain professionalism at all times

· Must maintain training/ continuing education requirements

· Ability to function in fast paced and/ or stressful work environment

· Must adhere to company policies and procedures and safety guidelines

· Must have reliable transportation

Excellent verbal and written communication skills

· Excellent interpersonal skills

· Excellent organizational skills

· Must possess adequate computer skills

· Must be detail-oriented

· Must maintain professionalism at all times

· Must maintain training/ continuing education requirements

· Ability to function in fast paced and/ or stressful work environment

· Must adhere to company policies and procedures and safety guidelines

· Must have reliable transportation

Education and Experience:

· High School Diploma or equivalent required

· Customer service experience

Physical Requirements:

· Frequent sitting and squatting

· Frequent bending and twisting

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!