Patient Experience Coordinator

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

UC Health in Cincinnati seeks a Patient Services Representative to be the main contact for patients entering and leaving our clinics. You will deliver courteous customer service, verify demographics, collect co-pays, and help patients navigate MyChart enrollment while adhering to HIPAA guidelines.

This role involves front office flow, pre-registration, registration, and insurance coordination. Candidates should have a High School diploma and 0-2 years related experience; associate degree

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Experience with patient intake, insurance coordination, and scheduling preferred.
• Knowledge of HIPAA policies and patient privacy.

Responsibilities

• Greets and assists patients as they enter and exit the clinic.
• Manage registrations, pre-authorizations, and scheduling.
• Coordinate insurance information and verify patient benefits.
• Assist with referrals and medical records as needed.

Education

High School Diploma or GED

Associate's Degree

Job description

UC Health in Cincinnati seeks a Patient Services Representative to be the main contact for patients entering and leaving our clinics. You will deliver courteous customer service, verify demographics, collect co-pays, and help patients navigate MyChart enrollment while adhering to HIPAA guidelines.

This role involves front office flow, pre-registration, registration, and insurance coordination. Candidates should have a High School diploma and 0-2 years related experience; associate degree