Patient Experience Coordinator

Northwestern Medicine; Bloomingdale (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

Northwestern Medicine in Bloomingdale, IL seeks a Patient Services Representative to support front-desk operations and patient registration. You will verify insurance, collect co-pays, update demographics, and schedule appointments, while ensuring excellent service and accuracy.

This role requires a High School Diploma or GED and 0–2 years of customer service experience. Strong communication and confidentiality are essential in daily patient interactions.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service role preferred.

Responsibilities

• Greet patients entering the office and register them, verify insurance, and collect co-pays and outstanding balances.
• Update patient demographics and company information as needed.
• Answer phones and schedule appointments; document calls and referrals appropriately.
• Coordinate scheduling of outside testing and act as a liaison between patient and practice.
• Maintain patient care environment with confidentiality and safety in mind.
• Prepare daily reconciliations to ensure charges are entered correctly and file charts daily.

Skills

Customer service

Phone etiquette

Registration & scheduling

Data entry

Communication

Education

High School Diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine in Bloomingdale, IL seeks a Patient Services Representative to support front-desk operations and patient registration. You will verify insurance, collect co-pays, update demographics, and schedule appointments, while ensuring excellent service and accuracy.

This role requires a High School Diploma or GED and 0–2 years of customer service experience. Strong communication and confidentiality are essential in daily patient interactions.